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Product well made, durability suspect |
July 11, 2023 |
Reviewer:
Sean
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I purchased these knowing full well using with 18v lithium was not warrantied, but with description, videos, and soft start kit, I expected to get a year on them. I got 2hrs or less of runtime before a dead motor.
Customer service replied very quickly, but offered no help besides "buy some 775s". They also stated that they get "dozens of emails a day" from people burning 550s on lithium, however the description of this product states "are often used with 18v". If ML gets so many emails a day, this product description is misleading.
Overall, seems to be a very well made product, I am simply frustrated that the description misled me, and customer service team just wants me to buy more product. If this would have been clear in the description, I would have bought stage 3 kit and not had to spend more money upgrading a stage 1 kit after the fact. Customer service has also refused to answer my questions and emails since Jun 23. This is being posted on July 11th.
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