How do I return an item?
A. Parts manufactured by Power Wheels are not warrantied. To receive a warranty from Mattel on their parts you must purchase them from an Authorized Service Center of theirs.
B. Performance 550 and 775 Motors have a 6 month warranty against manufacturing defects. This does not include failure due to over-voltage, broken wire tabs, foreign object intrusion, weather damage, abuse, normal wear, or when using motorcycle/automotive/marine/lithium batteries. Warranty only applicable when used in Power Wheels or Kid Trax brand vehicles.
C. Staged Gearbox Systems - All staged gearboxes are pre-tested before leaving our facility. Steel Pinion Gears and Steel First Gears that come with Steel Ball Bearings have a lifetime warranty so long as the gearbox has not been modified or opened outside of MLToys. Steel Ball Bearings are warrantied for 4 weeks from date of delivery. The Gearboxes and Nylon Gears in the gearbox housings are manufactured by Power Wheels, not MLToys. They are not covered under warranty at all. However. we are not looking to make a profit on repairing your Staged Gearbox System, so if you do break a Power Wheels part in a Staged Gearbox System within 4 weeks of the delivery date we will offer you a one-time replacement for free, you just pay shipping. The Motors have the Warranty listed in B.
D. MLToys Batteries have a 1 year warranty from date of purchase if using an MLToys Battery Charger. This may require shipping back to us (not covered) which we know can be expensive but is often required by the battery manufacturer. MLToys Battery Chargers have a 30 day warranty.
Warranties void on vehicles with modified wheels, over voltaged motors, when staged kits are installed on vehicles other then the intended vehicle, when used in combination with modifications not made by/endorsed by MLToys, when used for trophy racing or smash-up derbies, and at the discretion of MLToys.
SHIPPING ON ALL WARRANTIES - If an item needs to be inspected or repaired by MLToys for warranty or non-warranty repair, replacement, and/or inspection the consumer is responsible for return shipping charges unless otherwise noted. MLToys will cover shipping back if the outcome is shown to be a manufacturing problem. Outside of the Contiguous U.S. shipping costs both ways is the consumer's responsibility regardless of fault.
RETURN POLICY: All sales are final so we do encourage you to make sure you're ordering the right part. Of course, should we accidentally ship you a different part then what you ordered we will make good on that. Please contact customer service for more information on returning an item. Thank you.